Privacy policy

Docally helps doctors write consultation notes and prescriptions. Doctors trust us with their patients' information, and we treat it with the care it deserves. This policy explains what we collect, why, and the choices you have.

Who is responsible

The doctor using Docally decides what patient information is recorded and is responsible for it. Docally processes that information on the doctor's behalf, only to provide the service. Contact us at hello@docally.in.

What we collect

• Doctor account details: name, email, phone, clinic details, registration number, letterhead, signature and payment records.
• Consultation information the doctor records: audio recordings, transcripts, notes, prescriptions, certificates and patient details such as name, age, phone and medical history.
• Usage information: basic technical logs needed to run, secure and improve the service.

How we use it

• To transcribe consultations and draft notes and prescriptions for the doctor to review.
• To store records so the doctor can see, print, share and download them.
• To keep the service secure, reliable and billed correctly.

We do not sell personal data, and we do not use patient information for advertising.

Service providers

We use trusted providers for speech recognition, AI drafting and secure hosting. They process data only to provide those functions to us, under contractual confidentiality.

Consent

Doctors confirm that the patient has agreed before each recording.

Retention and deletion

Records are kept until the doctor deletes them, so the doctor's medical records remain complete. Doctors can download all their records at any time and can ask us to delete their account.

Security

Each doctor's records are private to that doctor. Data is protected in transit and access is restricted.

Your rights

You can ask to access, correct or delete your information, as provided under India's Digital Personal Data Protection Act, 2023. Patients may contact their doctor, or us, about their information.

Changes

We will update this page if this policy changes.