Malayalam consultations, English records: how it works

In Kerala, a consultation rarely happens in one language. The patient explains in Malayalam, the doctor answers in a mix, and the medicine names are in English. Any tool that only understands one language misses half of what was said.

Listening to the real conversation

Docally transcribes the consultation as it happens, in the languages actually spoken, and keeps track of who is speaking. You can read the full transcript any time, and listen to the recording again if you need to.

Writing the record in clear English

Medical records in India are written in English, so Docally writes the notes and prescription in clear, short clinical English, whatever language the conversation was in. Medicine names are kept as you said them, brand or generic.

Giving the patient instructions they understand

The prescription is for the record; the patient needs to know what to do. When you send the prescription on WhatsApp, Docally can add simple instructions in Malayalam, English or Hindi: which medicine, when, and for how long. You can read and edit them before sending.

Small things that help

• Manglish is fine. Mix languages as naturally as you do now.
• Shorthand like tds, bd or 1-0-1 becomes plain words automatically.
• Indian brand names are recognised, with the salt shown under each brand.
• If the network drops, the recording continues on your phone and catches up later.

The result: you talk to your patient the way you always have, in their language, and walk away with a complete English record and a patient who knows exactly what to do.